Instructor FAQs and Troubleshooting

This guide covers common questions and issues instructors may encounter when managing their EMTprep group.

A Student Didn’t Receive Their Invite

• Check the Pending tab
• Resend the invitation
• Ask the student to check spam/junk folders
• If their email is typed incorrectly, revoke the invite then re-invite the student

I’m Getting an Error When Adding a Student

This usually means the student already has an EMTprep account.

Solution:
Contact support, info@emtprep.com, and we’ll manually add them to your group.

A Student Can’t Access Their Membership

Possible causes:

• They haven’t accepted the invite
• Their membership expired
• They logged into the wrong account

I Need to Revoke or Reassign a Membership

• Go to the Pending tab
• Revoke the invite
• The membership will return to your account

Student Progress Isn’t Showing

• Confirm the student has activated their account
• Ensure they are logging in under the correct email
• Allow time for activity to update, however this is usually fairly quick!

I Have Multiple Classes—How Should I Organize Them?

Use Classrooms to:

• Separate groups (EMT, Paramedic, etc.)
• Assign instructors
• Track performance by class

Still Need Help?

If you’re experiencing an issue not listed here, contact our support team with:

• A description of the issue
• Student email(s) involved
• Screenshots (if possible)

We’ll help resolve it as quickly as possible.