Troubleshooting Video Playback IssuesCategory
If your course video is not playing correctly, try the troubleshooting steps below.
We recommend:
A slow or unstable internet connection may cause:
Contact support and include:
Refresh Your Browser
Sometimes a simple refresh resolves loading issues.
Try a Different Browser
We recommend:- Chrome
- Safari
- Firefox
- Edge
Clear Cache and Cookies
Stored browser data can occasionally interfere with playback.
Check Your Internet Connection
A slow or unstable internet connection may cause:- Buffering
- Freezing
- Playback interruptions
Try Another Device
Switching devices can help identify whether the issue is device-specific.
Still Having Trouble?
Contact support and include:- Your device type
- Browser name
- Description of the issue